CLICKS GROUP: JUNIOR CONTACT CENTRE CONSULTANT

JUNIOR CONTACT CENTRE CONSULTANT


JUNIOR CONTACT CENTRE CONSULTANT

REF: 16534/CLCK/Junior Contact Centre Consultant/091215
Recruiter: Clicks
Closing Date: 31 May 2016
AA/EE: Applicable
Contract: Permanent
Location: Western Cape
Available: ASAP
Category: Call Centre
Offer: Market Related

Job Purpose

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty.

Job Objectives

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards and submitting weekly reports to the Team Leader detailing the number of calls handled.
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organisation
  • To follow up on mail returned to the Customer Service Centre (to call customers, verify their details and return mail where applicable)

Job Requirements

Job Knowledge:

  • Consumer Protection Act
  • Customer Service

Job Related Skills:

  • Communication Skills
  • Customer Service orientation

Job Experience:

  • Essential: 1 years Call Centre Exposure

Education:

  • Essential: Matric

Essential Competencies:

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values

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Please Note: Employers and Recruiters may expire a job post at any time. This post expires on Tuesday May 31st, 2016 5:00pm.