FRONT OFFICE RECEPTIONIST CAPE TOWN

FRONT OFFICE RECEPTIONIST

JOB SPECIFICATIONS:

  • Preferable Grade 12 or higher qualification
  • Experience in the hospitality sector, specifically the hotel industry
  • Computer literate with Opera experience
  • Front Office experience
  • Pay attention to detail

JOB DESCRIPTION:

  • Greet guests and patrons as they arrive
  • Ensure that the checking in procedure runs smoothly
  • Manage the registration process
  • Ask for identification and ensure that the provided credentials are accurate
  • Handle guest check-in and check-out appropriately
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Manage accurate accounting of all rooms
  • Provide guests with room key and call for porter to assist guest to room or to transport
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and traveling
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payment
  • Provide guests with directions around the hotel
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Balance cash at the end of the shift ad generate accounting reports for the benefit of the next shift

Job ID: 116128
Job Title: FRONT OFFICE RECEPTIONIST
Job Classification: Reception/Concierge
FT/PT: Full-time
Location: Cape Town
Salary Type: Monthly
Salary: Unspecified
Start Date: As soon as possible

APPLY ONLINE

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