PEP STORES GROUP: HELPDESK OPERATOR x3 (CAPE TOWN)

helpdesk operators


HELPDESK OPERATOR x3 (CAPE TOWN)

Closing Date: Friday, 26 February 2016

Department: Sales

PURPOSE OF THE JOB:

To provide a communication and support function to the field in respect of the point of sale system.

KEY RESPONSIBILITIES

  • Handling of queries from stores regarding the point of sale system.
  • Timeous and accurate logging of queries and/or complaints.
  • Provide assistance to stores with regards to the downloading of files, packing slips, price letters, sku’s, etc.
  • Timeous communication with outside contractors regarding computer equipment, closures, revamps and relocations, and new stores.
  • Provide ad hoc training to field personnel on the POS system.
  • Ad hoc tasks

JOB INCUMBENT REQUIREMENTS

  • Grade 12
  • Excellent communication skills
  • 2 – 3 Years’ experience in a helpdesk /call centre environment
  • Computer Literate (MS Office)
  • Willingness to work shifts and overtime
  • Competencies include: Building and maintaining relationships, Detail orientation, Problem-solving skills, Ability to work under pressure as well as confidence and decisiveness
  • A passionate, service orientated team player

If you are interested in applying for the above position and meet the minimum requirements, please submit your CV, with an internal application form (for internal applicants).

If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.

SUBMIT APPLICATION NOW

Please Note: Employers and Recruiters may expire a job post at any time. This post expires on Friday February 26th, 2016 5:00pm.