CUSTOMER ADVISORS AT MUSICA

Customer Advisors

REF: 15877/MUSC/Customer Advisors/191015
Recruiter: Musica
Closing Date: 7 January 2016
AA/EE: Not Applicable
Contract: Permanent
Location: Western Cape
Available: ASAP
Category: Retail
Offer: Market Related

Job Purpose:

To assist the day to day optimal functioning of the store by servicing and retaining our customers thus supporting the achievement of our strategies and objectives in order to successfully attain our Vision…to be the 1ST CHOICE ENTERTAINMENT EXPERIENCE

Job Objectives:

• To delight customers with excellent customer service by delivering the customer journey
• To work within a team to deliver the store operational requirements
• To assist in product merchandising and product placement, by following the merchandising guidelines and procedures
• To constantly familiarise oneself with catalogue and new products in order to service the customer
• To assist in store hygiene and cleanliness
• To effectively handle cash, and serve customers at the cash desk
• To adhere to store policies and procedures with regards to day to day running of the store

Job Requirements:

Qualifications and Experience:

• Experience in dealing with customers, preferably in the service, hospitality or retail industries.
• Experience in handling large volumes of stock, cash and related administration.
• Grade 12

Skills, Abilities and Job Related Knowledge:

• Ability to communicate effectively with customers
• Selling techniques
• Ability to work with numbers
• Positive demeanour when working in a pressurized environment and ability to multi-task
• Able to work shifts and attend stock takes

Essential Competencies:

• Adhering to principles and values
• Working with people
• Following instructions and procedures
• Delivering results and meeting customer expectations

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CUSTOMER ADVISOR MUSICA

Job at MusicaMUSICA

Customer Advisor – Musica Mountain Mill (Worcester)

Recruiter: Musica

REF: 15912/MUSC/Customer Advisor – Musica Mountain Mill (Worcester)/191015

Job Purpose

To assist the day to day optimal functioning of the store by servicing and retaining our customers thus supporting the achievement of our strategies and objectives in order to successfully attain our Vision…to be the 1ST CHOICE ENTERTAINMENT EXPERIENCE

Job Objectives

  • To delight customers with excellent customer service by delivering the customer journey
  • To work within a team to deliver the store operational requirements
  • To assist in product merchandising and product placement, by following the merchandising guidelines and procedures
  • To constantly familiarise oneself with catalogue and new products in order to service the customer
  • To assist in store hygiene and cleanliness
  • To effectively handle cash, and serve customers at the cash desk
  • To adhere to store policies and procedures with regards to day to day running of the store

Job Requirements

Qualifications and Experience:

  • Experience in dealing with customers, preferably in the service, hospitality or retail industries.
  • Experience in handling large volumes of stock, cash and related administration.
  • Grade 12 

Skills, Abilities and Job Related Knowledge:

  • Ability to communicate effectively with customers
  • Selling techniques
  • Ability to work with numbers
  • Positive demeanour when working in a pressurized environment and ability to multi-task
  • Able to work shifts and attend stock takes

Essential Competencies:

  • Adhering to principles and values
  • Working with people
  • Following instructions and procedures
  • Delivering results and meeting customer expectations

APPLY ONLINE

OFFICE CLERK: MUSICA TYGERVALLEY

OFFICE CLERK: MUSICA TYGERVALLEYMUSICA

MUSICA TYGERVALLEY
Recruiter: Musica

REF: 15989/MUSC/Store Manager – Musica Tygervalley/221015

Job Purpose:

To assist in the day-to-day operations of the store by conducting all back office and admin-related functions, as well as any other support functions as required. Other support functions include but are not limited to administering stock movements, and investigating and administering stock adjustments to ensure that physical stock within the store balances with stock on the system

Job Objectives:

  • To ensure the daily cashing up and banking procedures of all cashiers within a store are followed
  • To conduct a detailed investigation and to resolve all till overages and shortages, as well as stock-related queries, admin and discrepancies, including Goods In Transit
  • To complete the necessary printing and filing of documents in line with the operations Standard Operating Procedures;
  • To complete, submit and file all employee-related paperwork within the required timeframes;
  • To accurately capture staffs hours into the relevant payroll system for processing and payment;
  • To investigate and resolve any pay-related queries within the store;
  • To conduct Supervisor functions within the store as and when required to do so;
  • To accurately and timeously update stock records on the in store system to ensure that stock levels are always correctly reflected as well as to complete and submit all relevant in store administration incident reports, insurance claims, etc. within the required timeframes
  • Actively participate in the preparation and administration of stocktake and stock count processes
  • Liaise with relevant role players regarding stock movements and discrepancies to ensure stock records are accurate and stock is received timeously

JOB REQUIREMENTS:

Job Knowledge

  • Stock movements
  • Basic retail/warehousing
  • Product knowledge
  • Stock Management systems
  • Filing systems
  • Cash balancing
  • Computer systems

Job Related Skills:

  • Computer skills (MS Office, Outlook)
  • Communication (written and verbal)
  • Computer skills (Warehouse management systems)
  • Attention to detail
  • Observation Skills
  • Numeracy & Literacy skills
  • Neat handwriting
  • Problem solving skills
  • Able to work independently/ team player
  • Planning & organising skills

JOB EXPERIENCE:

Essential: 6 months working with medium to high stock volumes
Essential: Administration

EDUCATION:

Essential: Grade 12

COMPETENCY REQUIREMENTS:

Essential:

  • Delivering Results and Meeting Customer Expectations
  • Planning and Organising
  • Following Instructions and Procedures
  • Working with People
  • Writing and Reporting
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action

Desirable:

  • Persuading and Influencing
  • Adapting and Responding to Change
  • Deciding and Initiating Action
  • Presenting and Communicating Information
  • Analysing

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JOB AT MUSICA

Customer Advisor – Promenade
Recruiter: Musica

REF: 15927/MUSC/Customer Advisor – Promenade/201015

Advert Details:

End Date: 2015-10-27

AA/EE: Not Applicable

Contract: Temporary / Contract

Location: Cape Town

Available: ASAP

Category: Retail 

Offer: Market Related

Job Purpose

To assist the day to day optimal functioning of the store by servicing and retaining our customers thus supporting the achievement of our strategies and objectives in order to successfully attain our Vision…to be the 1ST CHOICE ENTERTAINMENT EXPERIENCE

*TEMP 6 MONTH POSITION*

Job Objectives

• To delight customers with excellent customer service by delivering the customer journey

• To work within a team to deliver the store operational requirements

• To assist in product merchandising and product placement, by following the merchandising guidelines and procedures

• To constantly familiarise oneself with catalogue and new products in order to service the customer

• To assist in store hygiene and cleanliness

• To effectively handle cash, and serve customers at the cash desk

• To adhere to store policies and procedures with regards to day to day running of the store

Job Requirements

Qualifications and Experience:

• Experience in dealing with customers, preferably in the service, hospitality or retail industries.

• Experience in handling large volumes of stock, cash and related administration.

• Grade 12 

Skills, Abilities and Job Related Knowledge:

• Ability to communicate effectively with customers

• Selling techniques

• Ability to work with numbers

• Positive demeanour when working in a pressurized environment and ability to multi-task

• Able to work shifts and attend stock takes

Essential Competencies:

• Adhering to principles and values

• Working with people

• Following instructions and procedures

• Delivering results and meeting customer expectations

APPLY FOR THIS JOB