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CLICKS GROUP: JUNIOR CONTACT CENTRE CONSULTANT

JUNIOR CONTACT CENTRE CONSULTANT

REF: 16534/CLCK/Junior Contact Centre Consultant/091215
Recruiter: Clicks
Closing Date: 31 May 2016
AA/EE: Applicable
Contract: Permanent
Location: Western Cape
Available: ASAP
Category: Call Centre
Offer: Market Related

Job Purpose

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty.

Job Objectives

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards and submitting weekly reports to the Team Leader detailing the number of calls handled.
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organisation
  • To follow up on mail returned to the Customer Service Centre (to call customers, verify their details and return mail where applicable)

Job Requirements

Job Knowledge:

  • Consumer Protection Act
  • Customer Service

Job Related Skills:

  • Communication Skills
  • Customer Service orientation

Job Experience:

  • Essential: 1 years Call Centre Exposure

Education:

  • Essential: Matric

Essential Competencies:

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values

APPLY ONLINE

Please Note: Employers and Recruiters may expire a job post at any time. This post expires on Tuesday May 31st, 2016 5:00pm.

SHOP ASSISTANT CASHIER

27 – 40hr Shop Assistant Cashier

Clicks Soneike Job Available
Recruiter: Clicks

QREF: 16517/CLCK/27 – 40hr Shop Assistant Cashier, Clicks Soneike/201115

Recruiter: Clicks
Closing Date: 27 November 2015
AA/EE: Not Applicable
Contract: Permanent
Location:    Cape Town
Available: ASAP
Category: Retail
Offer: Market Related

Job Purpose:

The main purpose of this job is to offer high standards of customer care and service to customers on the shop floor and at the till points by monitoring stock levels and driving availability of stock on the shop floor and always being available to assist customers.

Job Objectives:

To achieve high levels of customer satisfaction through being visible, being knowledgeable and being friend

To increase customer loyalty through promoting the Clicks Clubcardr

To positively affect sales through good customer service interaction and following customer guidelines

To monitor and improve/increase stock availability by following stock management processes

To maintaining high levels of store standards through daily housekeeping and merchandising principles

To maintain high levels of accuracy when processing transaction and dealing with cash

To prevent shrinkage and loss by being accurate, honest and vigilant in all job duties


Job Requirements:

Experience and Education:

Matric certificate is essential

Customer/client service experience is essential

At least some working experience of retail working with customers, unpacking and maintaining stock and store.

Job related knowledge and skills:

Dealing with customers

Competencies required:

Adhering to principles and values

Coping with pressure and setbacks

Relating and networking

Delivering results and meeting customer expectations

APPLY ONLINE