CSBR Assoc Communities – Work from Home

CSBR Assoc Communities – Work from Home

Job ID: 1698551 | Amazon Dev Centre South Africa

DESCRIPTION
  • Moderate all customer reviews and respond to email queries
  • Meets or exceeds the quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Demonstrates an appropriate sense of urgency for reviews moderation and email response and service levels
  • Follows company policies and processes in order to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate, and professional customer service
  • Proactively communicates system and process issues, and customer feedback trends to management
  • Exceeds customer expectations by going above and beyond all other duties as assigned.
BASIC QUALIFICATIONS
  • Must be fluent in Portuguese and English (Speak, Read and Write)
  • Completed NQF Level 4
  • 1+ year of relevant customer service experience
  • Internet navigation and troubleshooting Skills
  • Proficiency in Microsoft Outlook and MS Office applications
  • Excellent communication skills (spoken and written)
  • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
  • Fiber internet line at home

 

“Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We are required by law to verify your ability to work lawfully in South Africa.

Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

 

PREFERRED QUALIFICATIONS
  • Some college degrees preferred
  • 1+ years of relevant phone or email customer service experience
  • Ability to multi-task with phone and computer skills
  • Experience working in a customer service or call center preferred
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • Demonstrated ability to work as an effective team member

Apply Here

Customer Support Specialist – Kindle Direct Publishing (DE)

Customer Support Specialist – Kindle Direct Publishing (DE)

 

Job ID: 1316667 | Amazon Dev Centre South Africa

DESCRIPTION

 

Customer Support Specialist – Kindle Direct Publishing
Overview:

Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front-line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast-growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people.

 

Responsibilities:
· Process and Respond to emails received from publishers in English and German
· Respond to queries sent to the KDP forums
· Investigate payment concerns brought up by customers
· Route legitimate payment concerns to Accounts Payable
· Reprocess stuck books through the system
· Route issues and bugs that need engineering expertise to the development teams
· Remove content as they are identified by the QA team
· Notify vendors that their content has been removed
· Maintain and improve a knowledge base with unique vendor requests and their solutions
· Work on developing canned responses for common questions
· Work with the operations manager in documenting process flows

 

Requirements:
· Must be fluent in German and English in written and verbal communication
· Must be eligible to currently live and work in SA
· Additional computer skills certifications in web technologies are preferable.
· Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
· Experience in a technical support process, especially for web-enabled software products or services is highly preferred
· Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
· Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
· Basic familiarity with web technologies and HTML is highly desirable
· Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on a course of action on when and to whom to escalate
· Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner
Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

 

 

BASIC QUALIFICATIONS

· Excellent written and verbal communication skills.
· Demonstrated experience of 1-5 years in a front line external (customer or supplier) facing role requiring email, voice, or message board type of interactions with customers/external parties
· Fluent in German and English

 

 

PREFERRED QUALIFICATIONS

Requirements:
· Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.
· Experience in a technical support process, especially for web-enabled software products or services is highly preferred
· Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
· Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
· Basic familiarity with web technologies and Html is highly desirable
· Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on a course of action on when and to whom to escalate
· Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner
· Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

APPLY HERE

Seasonal work from home Customer Service Associate | Amazon (South Africa)

2021 Seasonal work from home

Customer Service Associate

Job ID: 210057061 | Amazon Development Centre (South Africa) (Proprietary) Limited

DESCRIPTION

 

Seasonal Work from Home Customer Service Associate
Please note that this is a Work From Home / Virtual Customer Service (VCS) position and you may reside anywhere in South Africa as long as you have a Fibre internet line at home

What We Are looking for:
Amazon is seeking customer-focused, values driven, passionate, articulate, detail-oriented and disciplined applicants with a desire to contribute to world-class customer service in a Virtual (Work from Home) environment on a seasonal basis (40 hours per week as per scheduled shifts).  Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers.
The Role at a glance:
This vital position requires a self-disciplined, self-motivated and action-oriented, flexible problem-solver who will assist amazon.com or amazon.co.uk retail customers (mostly from the USA or Europe) in resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders.  Associates will be required to communicate with customers via phone, email and chat so a suitable home office with uninterrupted internet connectivity and quiet work area is required. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment
Type of Role: Seasonal/Contract
We operate in a 24/7 environment supporting the North America and UK markets. Most of our shifts are overnight and the shift assigned to you will likely require that you work over weekends and public holidays
An example of a typical shift is Tuesday to Saturday, 8 pm to 5 am. For this reason, the roles are not open to students as we cannot guarantee the ability to provide you with specific days or times off to attend lectures and write exams.

BASIC QUALIFICATIONS

 

 

Things that Should be in Your Background:

  • Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
  • Minimum 12-month service industry experience
  • Intermediate Computer knowledge (speed, accuracy and navigation)
  • South African Citizen/Permanent Resident
  • An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.
*Note: ADSL, LTE lines and Wi-Fi connections are not eligible for this role.  A detailed proof of connectivity will be required i.e. internet account must be in your name and at your home address and confirm your line is Fibre and the internet speed is at least 10Mb download

  • Strong communication skills with the ability to relate to people at all levels (written and verbal)
  • A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
  • Ability to work shifts, including overnight and on weekends
  • Ability to navigate the Internet, email, and chat to customers via web chat tools
  • Intermediate Computer Knowledge
  • Ability to cope well in a high-pressure environment while maintaining high-quality outputs
  • Passionate for Delivering Quality Customer Service
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Focused on achieving and exceeding defined goals and objectives

Additional Attributes that will assist in the role:

  • Customer Focused
  • Communication skills
  •     Problem-Solving skills
  •     Passionate about the customer
  •     Resilience
  •     Results Driven
  •     Self-starter
  •     Displays Trust and Integrity
  •     Excellent time management skills
  •     Empathy
  •     Self-Motivated
  •     Adaptable to change
  •     Appetite to learn
  •     Creativity
  •     Ability to deal with pressure
  •     Team Player

A little about us:
Our mission is to be Earth’s most customer-centric company. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person. From delivering fresh produce to their doorstep, to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.

Other Considerations:
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae
All applications will be subject to assessments and interviews, which must be completed by the applicant. All offers are subject to completion of a successful background, police clearance, and reference checks.
Please note: As part of your application you will be required to complete various assessments. These assessments can take up to 3 hours and are timed, so please start these assessments when you are ready and in an environment where you are able to focus on completing the assessment. Assessment is not compatible with a mobile device and is required to be completed on a laptop or desktop computer.
APPLY HERE