Senior Surveillance and Access Control Engineer

Senior Surveillance and Access Control Engineer 

Nashua Cape Town has a vacancy for a Senior Surveillance and Access Control Engineer ( CCTV, Access Control & IT experience) reporting to General Manager– Technical.

 

THE PURPOSE:

Install, support, maintain, repair, and manage ICT hardware, software, and peripheral equipment. – Liaise and work with third-party companies and suppliers when required to provide ICT support to customers.

 

MINIMUM REQUIREMENTS:

  • Grade 12 / N3 / NQF 4
  • PSIRA Certification will be advantageous
  • IT Experience is compulsory
  • Sound knowledge/experience and certification on CCTV and Access Control
  • Specific knowledge & experience with Hikvison & ZKteco products and Hikvision surveillance system
  • Relevant experience in a similar position advantageous
  • Valid Driver’s license and own vehicle
  • Clean disciplinary, criminal, and credit record

 

DUTIES & RESPONSIBILITIES:

  • Installation, Commissioning, and Maintenance of ICT related products
  • Attention to detail on all aspects of relevant responsibilities
  • Adhering to the agreement between the client and the company
  • Feedback to Management
  • Problem Solving / Project Management
  • Regular communication and development of a good relationship with the client
  • Available to be on standby if and when required

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.


If you are interested in this vacancy, please indicate which position you are applying for. Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

APPLY HERE

Seasonal work from home Customer Service Associate | Amazon (South Africa)

2021 Seasonal work from home

Customer Service Associate

Job ID: 210057061 | Amazon Development Centre (South Africa) (Proprietary) Limited

DESCRIPTION

 

Seasonal Work from Home Customer Service Associate
Please note that this is a Work From Home / Virtual Customer Service (VCS) position and you may reside anywhere in South Africa as long as you have a Fibre internet line at home

What We Are looking for:
Amazon is seeking customer-focused, values driven, passionate, articulate, detail-oriented and disciplined applicants with a desire to contribute to world-class customer service in a Virtual (Work from Home) environment on a seasonal basis (40 hours per week as per scheduled shifts).  Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers.
The Role at a glance:
This vital position requires a self-disciplined, self-motivated and action-oriented, flexible problem-solver who will assist amazon.com or amazon.co.uk retail customers (mostly from the USA or Europe) in resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders.  Associates will be required to communicate with customers via phone, email and chat so a suitable home office with uninterrupted internet connectivity and quiet work area is required. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment
Type of Role: Seasonal/Contract
We operate in a 24/7 environment supporting the North America and UK markets. Most of our shifts are overnight and the shift assigned to you will likely require that you work over weekends and public holidays
An example of a typical shift is Tuesday to Saturday, 8 pm to 5 am. For this reason, the roles are not open to students as we cannot guarantee the ability to provide you with specific days or times off to attend lectures and write exams.

BASIC QUALIFICATIONS

 

 

Things that Should be in Your Background:

  • Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
  • Minimum 12-month service industry experience
  • Intermediate Computer knowledge (speed, accuracy and navigation)
  • South African Citizen/Permanent Resident
  • An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.
*Note: ADSL, LTE lines and Wi-Fi connections are not eligible for this role.  A detailed proof of connectivity will be required i.e. internet account must be in your name and at your home address and confirm your line is Fibre and the internet speed is at least 10Mb download

  • Strong communication skills with the ability to relate to people at all levels (written and verbal)
  • A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
  • Ability to work shifts, including overnight and on weekends
  • Ability to navigate the Internet, email, and chat to customers via web chat tools
  • Intermediate Computer Knowledge
  • Ability to cope well in a high-pressure environment while maintaining high-quality outputs
  • Passionate for Delivering Quality Customer Service
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Focused on achieving and exceeding defined goals and objectives

Additional Attributes that will assist in the role:

  • Customer Focused
  • Communication skills
  •     Problem-Solving skills
  •     Passionate about the customer
  •     Resilience
  •     Results Driven
  •     Self-starter
  •     Displays Trust and Integrity
  •     Excellent time management skills
  •     Empathy
  •     Self-Motivated
  •     Adaptable to change
  •     Appetite to learn
  •     Creativity
  •     Ability to deal with pressure
  •     Team Player

A little about us:
Our mission is to be Earth’s most customer-centric company. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person. From delivering fresh produce to their doorstep, to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.

Other Considerations:
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae
All applications will be subject to assessments and interviews, which must be completed by the applicant. All offers are subject to completion of a successful background, police clearance, and reference checks.
Please note: As part of your application you will be required to complete various assessments. These assessments can take up to 3 hours and are timed, so please start these assessments when you are ready and in an environment where you are able to focus on completing the assessment. Assessment is not compatible with a mobile device and is required to be completed on a laptop or desktop computer.
APPLY HERE 

Accredited Care Workers – Bellville

Accredited Care Workers – Bellville

  • Bellville
  • Salary: Market Related
  • Job Type: Part-Time
  •  Sectors: Medical
  • Reference: CABEWC2021
Vacancy Details

All tasks and duties as set out in Scope of Practice


Candidate Requirements
  • SETA accredited Care Worker, with Certificate
  • Experience would be an advantage
  • Experience with Children, mentally and physically disabled people would be an advantage
APPLY HERE

Store Sales Assistant – Sea Point

Store Sales Assistant

Job at Bae Couture – Sea Point, Western Cape

 

We are looking for young, vibrant, and well-presented females to join our team as Store Sales Assistants at our store, situated in Seapoint, Cape Town.

 

Shop Assistant Requirements

  • Matric Certificate
  • Confident & Well Presented at all times.
  • Proven Retail Sales experience (preferred)
  • Strong organizational skills
  • Effective communication skills with customers
  • Exceptional customer service skills
  • The ability to work in a fast-paced environment
  • Working well within a team remotely

 

Job Responsibilities

  • Receiving & organizing stock in-store accordingly
  • Restocking depleted or low shop items & ensuring the sales floor is organized
  • Assisting customers with desired shop items
  • Informing customers of shop promotions
  • Performing regular price audits to identify & correct price discrepancies
  • Performing end-of-day cleaning duties, which include wiping down mirrors, fixtures as well as sweeping and mopping the sales floor.
  • Addressing & Resolving customer complaints in a professional manner.
  • Processing customer payments using the shop’s Point of Sale System
  • Maintaining an in-depth knowledge of store items to provide advice & recommendations as needed.

 

Working Hours

1. Early Shift 9 am – 5 pm OR

2. Late Shift 1 pm – 9 pm

 

Part-time hours: 7 per week

 

Application Deadline: 2021/09/17

 

Expected Start Date: 2021/09/27

 

Job Types: Full-time, Part-time, Permanent

 

Salary: From R3,500.00 per month

 

Please Email your CV and a recent photo of yourself

 

COVID-19 considerations:
All staff members are required to wear a mask when working in-store.


APPLY HERE

RECEPTIONIST AND ADMINISTRATOR CAPE TOWN

RECEPTIONIST AND ADMINISTRATOR

  • R15,001 – R20,000 pm
  • Contract Intermediate position
  • Milnerton, Western Cape
  • Expires in 32 days
  • Job 2428009 – Ref KG

ABOUT THE POSITION

 

Is this you?
You’re used to being the first point of contact in an organization and understand just how important first impressions are! You communicate professionally and clearly and can deal with high volumes of calls. You have strong administration skills and are experienced in managing a reception area.

 

What you’ll be doing (and why you’ll enjoy it)
You’ll be responsible for the reception area and all income calls. You will be responsible for coordinating couriers and communication within the organization. You will deal with quotations for engineers, invoices, orders, and purchase notes from new and existing customers.

 

Where you’ll be doing it
Your new company is a well-established industrial automation organisation that has an impressive international reputation. You will be based in the office with a small, supportive team, who are passionate about what they do and do it well.

 

What you’ll need
A relevant degree or diploma, with 2-3 years’ experience within a similar role is essential. You must have previous experience using a cloud-based system and ideally have some experience on Pastel Partner or Xero and the ability to thrive in a busy, team environment. The ability to communicate in English and Afrikaans is essential.

 

What you’ll get
This diverse role will ensure that no day is the same. The role offers a great basic salary along with the potential to grow within the organization.

This is a 3-month initial contract, which may go permanently depending on performance and organization need. We do respond to every one! Just give us a few days to work through your application.

 

Desired Skills:

  • Reception

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Certificate
APPLY NOW

CALL CENTRE MANAGER CAPE TOWN

CALL CENTRE MANAGER AT MERCHANTS

 

  • Permanent Management position
  • Cape Town CBD, Western Cape
  • Job by Merchants SA
  • Expires in 24 days

 

Job Purpose

The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.

 

 

KEY PERFORMANCE AREAS

 

People Management

Leadership
Leads by example in living the values of the organization
Ensures the department is fully equipped to handle the workload and distribute workflow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters teamwork and co-operation amongst team members
Creates awareness of Merchant’s strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance, and relevant legislation

 

Attraction & Selection

Ensures appropriate staffing and action accordingly
Identifies need for the creation of the position and forward the recommendation to the direct manager and HR
Ensures appointments are in line with EE targets/strategy
Selects and places candidates in terms of agreed recruitment and selection process
Retention
Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching performance improvement, and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development plans
Career Pathing and Succession Planning
Identifies, manages, and develops talent

 

Performance Management

Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organizational and individual needs
Ensures bi-annual performance reviews take place with direct reports, identifies poor performance, and takes corrective action

 

Operations Management

Manages operational costs through effective resource management
Ensures that the required metrics and measures are in place and monitored to provide the management of the client SLA and contractual agreements.
Takes responsibility for the ongoing support of the operation to ensure sustained and profitable growth throughout the contractual lifecycle
Ensures all the necessary operational policies, procedures and processes are clearly documented, regularly reviewed, and cascaded throughout the operation Ensures the production of relevant, useful, and professional reports as required by the client in order to provide intelligence for operational improvements
Identifies areas of improvement in systems and processes that operate within the center and plan, designs, and implement activities within the business protocols
Assumes accountability in any projects undertaken by the business unit, ensuring that effective management occurs and deliverables are achieved in a timely and cost-effective manner
Ensures consistency and standardization with the client’s other operations

 

Client Engagement

Maintains positive client relationships and alerts management to operational delivery issues.
Provides effective operational client management and ensures that all client
engagements are managed professionally and ensure that these demonstrate the Merchants values at all times

 

Desired Skills:

  • Contact Center Management
  • Customer Service Operations

 

 

About The Employer:

Merchants is a leading BPO solution provider specializing in customer experience and customer interactions. We focus on people, process, es and technology to create exceptional customer experiences.

We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

 

Apply Now

CASHIER – CAPE TOWN

Cape Town City Centre, Western Cape
Start date: ASAP
8 hrs p/shift
Work schedule: 6 shifts per week
 TBC p/hour

Requirements
  • Matric
  • Experience: Cashier
  • English
  • Computer Skills
  • Basic numerical skills
  • Communication
Responsibilities
  • Customer engagement
  • Operate electronic equipment
  • Accurately and efficiently ring on registers and accurately maintain all payment measures. Being able to work at a fast pace without error and issue the right amount of change.
  • Ensure that each customer receives outstanding service by providing a friendly environment
  • which includes greeting and acknowledging every customer
  • maintaining outstanding standards and solid product knowledge.
  • Sufficient product and product code knowledge as well as maintaining an awareness of all promotions and advertisements.
  • Ensure that all money is accounted for. The need to balance tills on a daily basis.
  • The ability to order change before the change runs low and in the correct quantities.

CODE 8 DRIVER – CAPE TOWN

Cape Town City Centre, Western Cape
Start date: ASAP
8 hrs p/shift
Work schedule: 6 shifts per week
TBC p/month

Requirements
  • Matric
  • Driver licence code: B
  • Experience: Driver
  • English
  • Must have previous warehousing experience
  • Punctual
  • Team player
  • Must be able to handle pressure
  • Good verbal and non-verbal communicator
  • Great sober and hygiene habits
  • Hard-working and focused on getting the job done
  • Problem-solver
  • Basic numeracy skills
Responsibilities
  • Loading and unloading of trucks daily
  • Maintain compliance to all health and safety standards
  • Pick and deliver the correct items and quantities of inventory for customer sale orders and deliver it to the designated production lines in an accurate and timely manner
  • Transfer and locate receiving inventory into warehouse locations in a timely manner
  • Prepare material movement documentation accurately and in a timely manner
  • Load and unload trucks as needed or assigned
  • Perform other duties as required

Bike Courier Permanent position based at Cape Town

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Bike Courier. This is a Permanent position based in Cape Town.

 

Reference No: 572271

Job Summary
To provide a safe and timeous collection and delivery of goods and shuttle services as well as provide excellent customer service at all times.

 

Minimum Criteria Required
Grade 12 preferable
Appropriate Drivers Licence
Grade 10 or a minimum of 10 years courier experience

 

Experience 
Grade 10 with 2-3 years relevant working experience or minimum 10 years courier experience

 

Key performances
• Checks boxes and tasks for delivery and collections that need to be done in order to plan collections and delivery routes.

• Conducts delivery and collection of specimens from outlying laboratories, supporting doctors and clients to ensure that specimens, reports, and other goods arrive at correct destinations timeously and in good condition to increase customer service levels.

• Completes and signs proof of delivery for specimens or reports collected or delivered to endure records are kept for tracking purposes if and when applicable.

• Scans specimens and results on the Courier Management Programme to ensure that all deliveries and collections can be tracked and traced.

• Maintain daily safekeeping and fault reporting on Lancet’s assets (such as vehicles, petrol cards, uniforms etc) and equipment to ensure that they remain in good condition to provide excellent collection and delivery of goods and shuttle services.

• Utilises protective wear (such as specimen bags, gloves, eye specs etc) to ensure own safety and adherence to the Health and safety regulations policy.

• Completes incident and accident reports and submits to Management to ensure that insurance claims are processed timeously and all damages are repaired.

• Maintains cleanliness of Lancet vehicles also reporting any spills of hazardous materials to management and ensure safe working conditions as per Quality Assurance Standards.

 

Competencies
Accountability
Communication
Honesty
Patience
Rule orientation

 

Remuneration
Compensation is commensurate with qualification and experience level.

 

PLEASE NOTE
– Closing date: 9/5/2021 12:00:00 AM
APPLY HERE

 

Restaurant Support Assistant – Flexi/perm

Takealot a leading South African online retailer, is looking for a highly talented Restaurant Support Assistant Flexi/perm to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Restaurant Support Team Leader

Job Title:  Restaurant Support Assistant

Your responsibilities will include:

  • Providing first-level support to Mr D Food restaurant partners.
  • Assisting restaurants with:
    • Any Mr D Food restaurant device problems
    • Menu update requests,
    • Individual order related queries raised by customers or restaurants
    • Restaurant operations issues.
  • Logging Zendesk tickets and assigning them to the relevant departments for second-level support. This includes Finance, Operations, Device Support and Product. Respond back to restaurants with the resolution once ticket is resolved.
  • Monitoring the restaurant acceptance of food orders and contacting restaurants to ensure a high order acceptance percentage.
  • Monitoring the connectivity performance of restaurant devices, performing basic troubleshooting, and/or escalating bigger problems to the device management team.
  • Manually hiding and un-hiding menu items that are reported as out of stock.
  • Daily reporting on Restaurant support activities, device performance and restaurant acceptance ratios.
  • Logging of system errors and bugs as they arise.
  • Working closely with Food CSM to provide restaurant information to him for Food CS to resolve customer problems
  • Experience in supporting SAAS product beneficial.
  • Flexibility to work shifts – able to work rotational shifts, Public Holidays, weekends and flexible hours as required by the business operation

Attributes required:

  • Strong interpersonal skills and the ability to work as an effective team member
  • Able to communicate clearly and voice an opinion.
  • Self-directed.
  • A solutions-oriented, can-do attitude and high energy.
  • Process orientated.
  • Passion for customer service.
  • Passion for working in a start-up environment.
  • Competence in Excel and Word.
  • Comfortable and able to function in an ambiguous, fast paced, high-pressure environment, while maintaining high-quality outputs.
  • Good analytical and reporting skills.

Qualifications 

  • National Senior Certificate or Higher
  • Minimum of 6 -12 months call center environment or technical help desk experience

 

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.
  • We seek to Employ an Extra Ordinary Mind who:
  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed, and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY, and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

APPLY