FRONT OFFICE RECEPTIONIST
JOB SPECIFICATIONS:
- Preferable Grade 12 or higher qualification
- Experience in the hospitality sector, specifically the hotel industry
- Computer literate with Opera experience
- Front Office experience
- Pay attention to detail
JOB DESCRIPTION:
- Greet guests and patrons as they arrive
- Ensure that the checking in procedure runs smoothly
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-in and check-out appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Manage accurate accounting of all rooms
- Provide guests with room key and call for porter to assist guest to room or to transport
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and traveling
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payment
- Provide guests with directions around the hotel
- Contact housekeeping and maintenance departments when a problem is reported
- Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
- Balance cash at the end of the shift ad generate accounting reports for the benefit of the next shift
Job ID: 116128
Job Title: FRONT OFFICE RECEPTIONIST
Job Classification: Reception/Concierge
FT/PT: Full-time
Location: Cape Town
Salary Type: Monthly
Salary: Unspecified
Start Date: As soon as possible