Office Administrator

A dedicated and detail orientated individual to assist the Supervisor in coordinating maintenance and control of the flow of work and programs as the Office Administrator..

Minimum Requirements:

  • Completed Matric.
  • Working experience in a similar position would be advantageous.
  • Exposure to Timeshare / Exchange industry / Client Services would be advantageous.
  • Hospitality / Reservation / Tourism related qualification would be beneficial.
  • Computer literate (MS: Word, Excel, Outlook)
  • Effective communication skills (written and verbal).
  • Client service orientated.
  • Independent, detail orientated and patient.
  • Team player and able to multi task.

Job Description:
Member Related:

  • Daily welcome calls, explaining product and encourage transactions
  • Sending welcome letters to all new members.
  • Ensure that all members related information is correct, this includes all and is not limited to email, phone numbers and member ownership.
  • Daily member registrations as received from the contracts department and any other members that needs to be registered.Assist with obtaining correct member ownerships to conclude membership.
  • Follow up on all failed member emails and correct details.
  • Send Gold Advantage Benefits letters once members have been upgraded.
  • Supply daily lists of new members to receive welcome sms once profiles have been updated.
  • Processing of online reservations.
  • Banking and clearing of weeks.
  • Administration:
  • Allocate daily outbound call list and make appropriate notes.
  • Close all member files who have cancelled their timeshare agreements as received from contracts.
  • Attend to print jobs (online reservations) by checking guest details and sending member confirmation letters.
  • Ensure to communicate any online rentals concluded and complete the necessary documents for rental payout.
  • Assist with any administrative duties and stats as required.
  • Assist with resort registration program.
  • Resorts:
  • Create / update resort profiles.
  • Obtain full sign off on resort profiles prior to uploading on website
  • Ensure that profiles are kept up to date as per information received from the relevant resorts.

We offer: Market Related

Location: Pretoria
Contract: Permanent
Reference number: PTA000159/AC/1
EE/AA Status: Non EE/AA