Customer Services Agent | TFG

Customer Services Agent (108 Flexi)

 

Job details:
  • Division: TFG Financial Services
  • Province: Western Cape
  • Location: Cape Town North
  • Suburb:  (Parow)
  • Position Type: Full-Time
  • Job Function: Call Centre
  • Job ID: 6575
Position Description:

A Customer Services Agent (108 Flexi)

Challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfill the roles of Call Centre Representatives

 

Your main responsibility would be to:
  • Answer all inquiries and requests from customers and stores accurately
  • Achieve productivity and quality standards in the department
  • Process all requests in line with operational procedures in the department
  • Respond to customer queries via email
  • Assist other internal stakeholders with customer queries

 

 As an ideal candidate you must:
  • Have a Matric Certificate
  • Have 1 year of proven Customer Services experience within a Call Centre Environment
  • Previous experience within Customer services is essential
  • Have a typing speed of 25 wpm.
  • Be familiar with MS Office
  • Have excellent communication skills, particularly in English
  • Be highly customer focused
  • Have outstanding listening skills
  • Have a high degree of stress tolerance
  • Have high energy levels
  • Be able to work flexible hours.
  • Reliable transport (public or private)
  • Be available to work public holidays and weekends
  • Must be available between 08h00 – 21h00 Monday – Sunday

APPLY

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

CALL CENTRE MANAGER CAPE TOWN

CALL CENTRE MANAGER AT MERCHANTS

 

  • Permanent Management position
  • Cape Town CBD, Western Cape
  • Job by Merchants SA
  • Expires in 24 days

 

Job Purpose

The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.

 

 

KEY PERFORMANCE AREAS

 

People Management

Leadership
Leads by example in living the values of the organization
Ensures the department is fully equipped to handle the workload and distribute workflow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters teamwork and co-operation amongst team members
Creates awareness of Merchant’s strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance, and relevant legislation

 

Attraction & Selection

Ensures appropriate staffing and action accordingly
Identifies need for the creation of the position and forward the recommendation to the direct manager and HR
Ensures appointments are in line with EE targets/strategy
Selects and places candidates in terms of agreed recruitment and selection process
Retention
Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching performance improvement, and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development plans
Career Pathing and Succession Planning
Identifies, manages, and develops talent

 

Performance Management

Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organizational and individual needs
Ensures bi-annual performance reviews take place with direct reports, identifies poor performance, and takes corrective action

 

Operations Management

Manages operational costs through effective resource management
Ensures that the required metrics and measures are in place and monitored to provide the management of the client SLA and contractual agreements.
Takes responsibility for the ongoing support of the operation to ensure sustained and profitable growth throughout the contractual lifecycle
Ensures all the necessary operational policies, procedures and processes are clearly documented, regularly reviewed, and cascaded throughout the operation Ensures the production of relevant, useful, and professional reports as required by the client in order to provide intelligence for operational improvements
Identifies areas of improvement in systems and processes that operate within the center and plan, designs, and implement activities within the business protocols
Assumes accountability in any projects undertaken by the business unit, ensuring that effective management occurs and deliverables are achieved in a timely and cost-effective manner
Ensures consistency and standardization with the client’s other operations

 

Client Engagement

Maintains positive client relationships and alerts management to operational delivery issues.
Provides effective operational client management and ensures that all client
engagements are managed professionally and ensure that these demonstrate the Merchants values at all times

 

Desired Skills:

  • Contact Center Management
  • Customer Service Operations

 

 

About The Employer:

Merchants is a leading BPO solution provider specializing in customer experience and customer interactions. We focus on people, process, es and technology to create exceptional customer experiences.

We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

 

Apply Now

CLAREMONT: OUTBOUND SALES CONSULTANT

OUTBOUND SALES CONSULTANT

Position: Outbound Sales Consultant
Salary: R4500 basic and Commission
Location: Cape Town-Claremont

Job Specifications:
Our Short Term Insurance Company based in Claremont is seeking Sales Agents to join our team.

Duties Include:

  • Meeting sales targets.
  • Contacting clients regarding specified campaigns.
  • Capturing client details.
  • Explaining all necessary conditions of the sale agreement.
  • Handling Objections.
  • Securing minimum requirement of sales per day.

Requirements:

  • Matric ITC and Criminal Clear
  • Minimum of 1 year Sales experience within a call centre environment
  • Excellent negotiation, persuasive and objection handling skills
  • Computer Skills
  • 30 Short Term FAIS credits and RE is essential if you have sold insurance / finance products

PLEASE APPLY WITH YOUR CV, COPY OF ID AND COPY OF MATRIC CERTIFICATE TO: shanaw@africadirectlife.co.za

POSITION: Customer Service Agents – Contract Cape Town

POSITION: Customer Service Agents – Contract

Salary: R 6500 Basic + R 2000 performance bonus
Location: Cape Town Airport
Shifts: Rotational

About the company:

Our client, one of South Africa’s leading contact centres is looking for people to complete surveys with Australian clients on a brand new start up campaign. Transport provided from home to office

Duties:

  • Completing surveys with International clients in a professional manner
  • Ensuring accurate and comprehensive data capturing of customer information
  • To prioritize and manage workload
  • Escalating calls

Requirements:

  • Neutral English Accent
  • Matric
  • ITC and Criminal Clear
  • Minimum of 2 years call centre experience
  • Knowledge of MS Office (Excel, Word, Outlook)
  • Attention to detail
  • Excellent telephone etiquette

What to include:

  • Detailed CV (Please include month and year employed)
  • Reasons for leaving last employ
  • Current Salary
  • Expected Salary
  • Motivational Letter
  • Please indicate race for BEE purposes

Email your detailed CV to:

Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies

We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful.

We regret that we cannot contact all applicants regarding their status.
For more vacancies visit our Page on Facebook: O’Dwyer Personnel
Alternatively follow us on Twitter: OdwyerPersonnel

10 x POSITIONS AVAILABLE: CALL CENTRE AGENTS WANTED

CALL CENTRE AGENTS WANTED

Contract: Permanent
Work Type: Full Time
Reference number: Callcentbev
EE/AA Status: EE/AA and Non EE/AA
Number of Vacancies: 10

Customer Service, Retail, Hospitality, Banking consultants wanted. UK Call Centre, Dealing with UK Based clients over the telephone.

  • Matric
  • ITC Clear
  • Criminal Clear
  • 1 year call centre experience or Retail experience or Hospitality experience or
  • Banking experience
  • Must speak extremely well in English
  • Must be able to work shifts between 9am and 10pm
  • Free transport after 7pm if you live within 35 ratio of CBD
  • Send your cv with a shoulder lenght photo

SALARY: R6250

  • R650 shift allowance
  • R700 weekend hero bonus
  • 20% monthly performance bonus

Free transport after 7pm if you live within 35km of CBD

MUST BE ABLE TO WORK SHIFTS, IF YOU WORK WEEKENDS YOU GET 2 DAYS OFF IN THE WEEK

APPLY ON PNET NOW

GRADUATES FOR CALL CENTRE (WESTERN CAPE)

Graduates for Call Centre (Western Cape)

Location: Milnerton / Century City
Contract: Permanent
Work Type: Full Time
Reference number:CTGCC
EE/AA Status: Non EE/AA

Calling all Graduates with a minimum of a completed 3 Year Qualification (Degree or National Diploma).

Jump Start your career in a dynamic environment where you can gain experience and grow.

  • Paid training provided for successful incumbents
  • Located in a secure area
  • Shift environment 24/7
  • Meal per day
  • Other fantastic benefits and perks
  • Degree or National Diploma (non negotiable!)
  • Clear Criminal record
  • Own or Reliable Transport essential
  • Ability and flexibility to work shifts
  • Proficient on Social Media and MS Office
  • Excellent communication skills – English First Language
  • Must live in Western Cape!
  • South African Citizen
APPLY ON PNET NOW

CLICKS GROUP: JUNIOR CONTACT CENTRE CONSULTANT

JUNIOR CONTACT CENTRE CONSULTANT

REF: 16534/CLCK/Junior Contact Centre Consultant/091215
Recruiter: Clicks
Closing Date: 31 May 2016
AA/EE: Applicable
Contract: Permanent
Location: Western Cape
Available: ASAP
Category: Call Centre
Offer: Market Related

Job Purpose

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty.

Job Objectives

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards and submitting weekly reports to the Team Leader detailing the number of calls handled.
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organisation
  • To follow up on mail returned to the Customer Service Centre (to call customers, verify their details and return mail where applicable)

Job Requirements

Job Knowledge:

  • Consumer Protection Act
  • Customer Service

Job Related Skills:

  • Communication Skills
  • Customer Service orientation

Job Experience:

  • Essential: 1 years Call Centre Exposure

Education:

  • Essential: Matric

Essential Competencies:

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values

APPLY ONLINE

NIGHT- SHIFT CALL CENTER MANAGER

NIGHT- SHIFT CALL CENTER MANAGER

 

Western Cape Observatory
The MPC Recruitment Group (currently incorporating MPC Recruitment and MPC Recruitment Initiative) is a fully resourced, black empowered, national, APSO accredited, professional, personalised and total recruitment solutions service provider.

NIGHT- SHIFT CALL CENTER MANAGER
Cape Town (Observatory), Western Cape (South Africa)
Market Related CTC
Permanent senior level position in the Admin, Office & Support (Call Center) industry.
One of South Africa’s TOP COMPANIES in the CONTACT CENTRE SERVICES Industry is urgently seeking for a NIGHT- SHIFT CALL CENTER MANAGER

Main Purpose of the Job:

  • The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.

Job Description:

  • People Management
  • Leadership
  • Leads by example in living the values of the organisation
  • Ensures the department is fully equipped to handle the work load and distribute work flow
  • Coaches to ensure a full understanding of consequences of errors
  • Creates an environment that fosters team work and co-operation amongst team members
  • Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
  • Communicates effectively, building and maintaining relationships
  • Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
  • Attraction & Selection
  • Ensures appropriate staffing and action accordingly
  • Identifies need for creation of position and forward recommendation to direct manager and HR
  • Ensures appointments are in line with EE targets / strategy
  • Selects and places candidates in terms of agreed recruitment and selection process
  • Retention
  • Develops and empowers people, recognizing and rewarding value-added performance
  • Training and Development
  • Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
  • Monitors implementation of training needs as per individual development plans
  • Career Pathing and Succession Planning
  • Identifies, manages and develops talent
  • Requirements:
  • Nightshift: Willing and able to work between 22:00pm and 06:30am, including public holidays and weekends.
  • Experience in a BPO/ offshore environment
  • Have managed a department/ call centre with 150 – 200 headcount
  • Manage 10 – 14 Team Leaders
  • Provide evidence of strong coaching and mentorship skills
  • Provide evidence of success in developing teams
  • All about customer first / people first/ staff focus all the way
  • Experience with NPS/Customer Loyalty
  • Be funky
  • Take ownership
  • Forward thinking

What’s on Offer?

  • R 37 500 to R 42 000 cost-to-company per month.
  • CTC includes- Discovery Health Medical Aid; Provident Fund; Group Life
  • In addition- company cell phone, laptop and 3G (with limits)
  • Performance-based, variable bonus- 15% of annual CTC (paid in December)
  • Free parking
  • Free fruit and smoother-bar on site

Location: Observetory
Salary: R 37500 – R 42000

How to Apply
If you are interested in this role, please apply with your CV:
MPC CAPE TOWN BRANCH – Kiara Marques
Please indicate the reference number:  KM30409

APPLY ONLINE

Call Centre Agents  Bellville 

Call Centre Agents (African Languages)

The call centre, located five minutes away from the station, provides an opportunity to work in a brand new building with state of the art modern facilities. The purpose of the Consultant is to offer professional services to clients

Do you speak any of the following languages:

  • Ndebele
  • Sepedi
  • Sesotho
  • Setswana
  • Siswati
  • Tshivenda
  • Xitsonga

Requirements:

  • Grade 12
  • Credit and criminal clear
  • Ability to work shifts from 7.30am -20.30 pm Monday’s to Friday’s
  • Saturday 8am-5pm
  • No work on Sundays
  • Minimum of 1 year call centre experience or 6 months retail and 6 months call centre experience
  • Advantageous Speak & understand of multiple languages – advantages
  • (Xhosa, Zulu, English, Afrikaans, Ndebele, Venda, Setswana, Southern Sesotho, Tsonga,
  • Financial industry background advantageous

Benefits: R1700 monthly incentive
Location: Bellville
Salary: R4 000 – R6 000 Per Month
Contract: Permanent
Work Type: Full Time
Reference number: CF Languages
Contact Celeste Februarie or Ana Alexander

APPLY ONLINE