Customer Services Agent | TFG

Customer Services Agent (108 Flexi)

 

Job details:
  • Division: TFG Financial Services
  • Province: Western Cape
  • Location: Cape Town North
  • Suburb:  (Parow)
  • Position Type: Full-Time
  • Job Function: Call Centre
  • Job ID: 6575
Position Description:

A Customer Services Agent (108 Flexi)

Challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfill the roles of Call Centre Representatives

 

Your main responsibility would be to:
  • Answer all inquiries and requests from customers and stores accurately
  • Achieve productivity and quality standards in the department
  • Process all requests in line with operational procedures in the department
  • Respond to customer queries via email
  • Assist other internal stakeholders with customer queries

 

 As an ideal candidate you must:
  • Have a Matric Certificate
  • Have 1 year of proven Customer Services experience within a Call Centre Environment
  • Previous experience within Customer services is essential
  • Have a typing speed of 25 wpm.
  • Be familiar with MS Office
  • Have excellent communication skills, particularly in English
  • Be highly customer focused
  • Have outstanding listening skills
  • Have a high degree of stress tolerance
  • Have high energy levels
  • Be able to work flexible hours.
  • Reliable transport (public or private)
  • Be available to work public holidays and weekends
  • Must be available between 08h00 – 21h00 Monday – Sunday

APPLY

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

POSITION: Customer Service Agents – Contract Cape Town

POSITION: Customer Service Agents – Contract

Salary: R 6500 Basic + R 2000 performance bonus
Location: Cape Town Airport
Shifts: Rotational

About the company:

Our client, one of South Africa’s leading contact centres is looking for people to complete surveys with Australian clients on a brand new start up campaign. Transport provided from home to office

Duties:

  • Completing surveys with International clients in a professional manner
  • Ensuring accurate and comprehensive data capturing of customer information
  • To prioritize and manage workload
  • Escalating calls

Requirements:

  • Neutral English Accent
  • Matric
  • ITC and Criminal Clear
  • Minimum of 2 years call centre experience
  • Knowledge of MS Office (Excel, Word, Outlook)
  • Attention to detail
  • Excellent telephone etiquette

What to include:

  • Detailed CV (Please include month and year employed)
  • Reasons for leaving last employ
  • Current Salary
  • Expected Salary
  • Motivational Letter
  • Please indicate race for BEE purposes

Email your detailed CV to:

Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies

We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful.

We regret that we cannot contact all applicants regarding their status.
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