Seasonal work from home Customer Service Associate | Amazon (South Africa)

2021 Seasonal work from home

Customer Service Associate

Job ID: 210057061 | Amazon Development Centre (South Africa) (Proprietary) Limited

DESCRIPTION

 

Seasonal Work from Home Customer Service Associate
Please note that this is a Work From Home / Virtual Customer Service (VCS) position and you may reside anywhere in South Africa as long as you have a Fibre internet line at home

What We Are looking for:
Amazon is seeking customer-focused, values driven, passionate, articulate, detail-oriented and disciplined applicants with a desire to contribute to world-class customer service in a Virtual (Work from Home) environment on a seasonal basis (40 hours per week as per scheduled shifts).  Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers.
The Role at a glance:
This vital position requires a self-disciplined, self-motivated and action-oriented, flexible problem-solver who will assist amazon.com or amazon.co.uk retail customers (mostly from the USA or Europe) in resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders.  Associates will be required to communicate with customers via phone, email and chat so a suitable home office with uninterrupted internet connectivity and quiet work area is required. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment
Type of Role: Seasonal/Contract
We operate in a 24/7 environment supporting the North America and UK markets. Most of our shifts are overnight and the shift assigned to you will likely require that you work over weekends and public holidays
An example of a typical shift is Tuesday to Saturday, 8 pm to 5 am. For this reason, the roles are not open to students as we cannot guarantee the ability to provide you with specific days or times off to attend lectures and write exams.

BASIC QUALIFICATIONS

 

 

Things that Should be in Your Background:

  • Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
  • Minimum 12-month service industry experience
  • Intermediate Computer knowledge (speed, accuracy and navigation)
  • South African Citizen/Permanent Resident
  • An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.
*Note: ADSL, LTE lines and Wi-Fi connections are not eligible for this role.  A detailed proof of connectivity will be required i.e. internet account must be in your name and at your home address and confirm your line is Fibre and the internet speed is at least 10Mb download

  • Strong communication skills with the ability to relate to people at all levels (written and verbal)
  • A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
  • Ability to work shifts, including overnight and on weekends
  • Ability to navigate the Internet, email, and chat to customers via web chat tools
  • Intermediate Computer Knowledge
  • Ability to cope well in a high-pressure environment while maintaining high-quality outputs
  • Passionate for Delivering Quality Customer Service
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Focused on achieving and exceeding defined goals and objectives

Additional Attributes that will assist in the role:

  • Customer Focused
  • Communication skills
  •     Problem-Solving skills
  •     Passionate about the customer
  •     Resilience
  •     Results Driven
  •     Self-starter
  •     Displays Trust and Integrity
  •     Excellent time management skills
  •     Empathy
  •     Self-Motivated
  •     Adaptable to change
  •     Appetite to learn
  •     Creativity
  •     Ability to deal with pressure
  •     Team Player

A little about us:
Our mission is to be Earth’s most customer-centric company. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person. From delivering fresh produce to their doorstep, to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.

Other Considerations:
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae
All applications will be subject to assessments and interviews, which must be completed by the applicant. All offers are subject to completion of a successful background, police clearance, and reference checks.
Please note: As part of your application you will be required to complete various assessments. These assessments can take up to 3 hours and are timed, so please start these assessments when you are ready and in an environment where you are able to focus on completing the assessment. Assessment is not compatible with a mobile device and is required to be completed on a laptop or desktop computer.
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Online Shopping Assistant Flexi – Perm

Online Shopping Assistant Flexi 

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant Flexi – Perm to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.

The position reports to the Customer Services Team Leader

Your responsibilities will include:

  • Delivering timely, accurate and professional customer service.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assisting with order success to limit food loss and enhance customer experience
  • Communicate with customers via phone and email.
  • Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
  • Prioritise and handle all emails and incoming calls in English.
  • Liaise between internal departments to solve customer queries.
  • Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided.
  • Take ownership of our customers and ensure that their needs are met as soon as possible.

Attributes required:

  • Customer-obsessed, able to create a positive customer experience for all contacts
  • Exceptional attention to detail
  • Excellent verbal and written communication skills
  • Solutions-oriented, can-do attitude and high energy
  • Strong analytical and critical thinking, using data to inform decisions
  • Ability to interview and interact professionally with internal and external clients
  • Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
  • Versatile and with the appetite to learn by doing

Qualifications and Experience:

  • Senior Certificate or Higher
  • Minimum of 6 – 12 months within the customer service environment
  • Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

 

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING 

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

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