Trainee IT Specialist | TFG

Trainee IT Specialist

Job ID: 9130
Position Type: Full-Time
Job Function: Graduates / Trainees
Workplace Type: Head Office
Division: TFG Human Resources
Province: Western Cape
Location: Cape Town North
Suburb: Parow

Position Description:

TFG is on the hunt for TRAINEE IT SPECIALISTS to join our crew #squadgoals

The TFG Grad Programme is designed to help you make a smooth transition into the world of work #dreamjob

Are you a social butterfly, networker, mover & shaker? If yes, then this is the Graduate Trainee Program for you!

You will engage with various individuals and teams in the business who will share their experience, knowledge, passion, and purpose, to help you successfully complete the structured training program

TFG is looking for dynamic individuals to join various teams within our IT Division.

To apply you need to have:
  • A minimum 3-year relevant degree or diploma in Computer Science or Industry related qualification
  • Classified as a youth in South Africa
  • Problem Solving and troubleshooting abilities
  • Understanding of Code
  • Analysis ability
  • Critical thinking ability
  • Passion for technology
Competencies we are looking for:
  • Presenting and Communicating
  • Persuading and Influencing
  • Working with people
  • Adapting and responding to change
  • Driving and Persevering
  • Entrepreneurial and Commercial Thinking
  • Following Instructions and Procedures

 

PLEASE NOTE:

Applications with no academic results will not be considered Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Apply here

Delivery Assistant x6 – Worcester

Delivery Assistant x6 – Worcester

 
Location: Worcester, South Africa
Auto req ID: 248329BR

 

Job Description

 

Logistics Distribution and Supply Chain

Qualifications/Requirements
  • Minimum: NQF 4 or Grade 12 or similar relevant qualification
  • Valid Code 10 license older than 2 years with a PDP(For the Driver Salesman)

 

 

“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act”

Job Type: Full-Time

 

 

 

APPLY HERE

Maintenance and Reliability Manager

Maintenance and Reliability Manager

Location: Parow, South Africa
Logistics Distribution and Supply Chain
Auto req ID: 239675BR

 

Job Description

Accountabilities
  • Ensure that short term and long term maintenance plans are developed and executed on the plant in a manner that will benchmark to PepsiCo best practice.
  • Ensure maximum plant availability and reliability by leading and directing the maintenance team, ensuring at all times adherence to Safety legislation, relevant SANS codes and PepsiCo standards.
  • Drive effective execution of routine, preventative and reliability maintenance schedules.
  • Development of daily, weekly, monthly and 12 months maintenance plans and execution for Isando site while driving synergies with the other PepsiCo plants.
  • Provide support on project scoping, execution and commissioning by ensuring key maintenance resources are part of each stage of the project.
  • Management and development of the maintenance team and leverage skills in other SA sites to drive capability building.
  • Effectively drive synergies with the Reliability and Utilities functions to optimise plant performance.
  • Drive PEMM maturity and ensure adherence to maintenance standards with special focus on asset utilisation, planning preparation and maintenance execution.
  • Undertake detailed analysis of the plant/assets to develop strategies and recommendations that will improve the reliability and performance of the plant, systems and maintenance effectiveness.
  • Loss elimination – track the production losses and abnormally high maintenance cost assets, and then find ways to reduce those losses or high costs.
  • Collaborate with Assets team members to develop, maintain and compile asset reliability, criticality and condition information necessary for the asset planning, delivery and maintenance strategies.
  • Routinely produce root-cause analysis reports, respond to requests regarding reliability for the site.
  • Professionally and systematically defines designs, develops, monitors and refines the Asset Maintenance Plan that includes: Value-added preventive maintenance tasks; Effective utilization of predictive and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems.
  • Provides input into the Risk Management Plan that will anticipate reliability-related, and non-reliability-related risks that could adversely impact plant operation.
  • In full partnership with the operations team develops a plan to eliminate or reduce the losses through root cause analysis, obtains approval of the plan and facilitates the implementation.
  • Manage the risk to the achievement of the organization’s strategic objectives in the areas of environmental, health and safety, asset capability, quality and production.
  • Effectively use the following tools to identify and reduce risk: PHA – Preliminary hazards analysis; FMEA – Failure modes and effects analysis; CA – Criticality analysis; FTA – Fault tree analysis; ETA – Event tree analysis etc.
  • Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. These problems include capacity, quality, cost or regulatory compliance issues.
  • Works with Project Engineering to ensure the reliability and maintainability of new and modified installations and ensure adherence to the Life Cycle Asset Management (LCAM) process throughout the entire life cycle of new assets.
  • Participates in the development of design and installation specifications along with commissioning plans.

 

Qualifications/Requirements

Key skills / Experience required
  • Bachelor’s Degree (Mechanical or Electrical).
  • 5+ years’ experience in maintenance management role
  • Strong knowledge of engineering concepts, including electrical, hydraulic and mechanical systems
  • Ability to interpret blueprints, specifications and schematics
  • Advanced computer skills, with emphasis on condition monitoring software/techniques
  • Strong mechanical and electrical knowledge and aptitude
  • Strong written and verbal communication skills
  • Strong knowledge of preventive maintenance programs and the tools associated with failure detection (i.e. vibration analysis, oil monitoring, thermography) as well as the software associated with them.
  • Minimum 7 years maintenance and reliability, production management, engineering or operations experience.
  • Extensive and relevant reliability management experience.
    Continuous improvement tools.
  • Experience with Computerised Maintenance Management Systems (CMMS) – ideally SAP
  • Ability to interact effectively with blue collar workers as well as plant management
  • Knowledge of Employee and Industrial Relations processes
  • Ability to develop and manage good working relationships with internal departments (production, quality, logistics/RMS, accounting), contractors, suppliers inspectors and customers.
  • Ability to interact effectively with people of different cultures.
  • Strong verbal and written communication skills, including the writing of technical reports. the ability to interact effectively with people of different cultures.
“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act”

APPLY HERE

Accredited Care Workers – Bellville

Accredited Care Workers – Bellville

  • Bellville
  • Salary: Market Related
  • Job Type: Part-Time
  •  Sectors: Medical
  • Reference: CABEWC2021
Vacancy Details

All tasks and duties as set out in Scope of Practice


Candidate Requirements
  • SETA accredited Care Worker, with Certificate
  • Experience would be an advantage
  • Experience with Children, mentally and physically disabled people would be an advantage
APPLY HERE

Store Sales Assistant – Sea Point

Store Sales Assistant

Job at Bae Couture – Sea Point, Western Cape

 

We are looking for young, vibrant, and well-presented females to join our team as Store Sales Assistants at our store, situated in Seapoint, Cape Town.

 

Shop Assistant Requirements

  • Matric Certificate
  • Confident & Well Presented at all times.
  • Proven Retail Sales experience (preferred)
  • Strong organizational skills
  • Effective communication skills with customers
  • Exceptional customer service skills
  • The ability to work in a fast-paced environment
  • Working well within a team remotely

 

Job Responsibilities

  • Receiving & organizing stock in-store accordingly
  • Restocking depleted or low shop items & ensuring the sales floor is organized
  • Assisting customers with desired shop items
  • Informing customers of shop promotions
  • Performing regular price audits to identify & correct price discrepancies
  • Performing end-of-day cleaning duties, which include wiping down mirrors, fixtures as well as sweeping and mopping the sales floor.
  • Addressing & Resolving customer complaints in a professional manner.
  • Processing customer payments using the shop’s Point of Sale System
  • Maintaining an in-depth knowledge of store items to provide advice & recommendations as needed.

 

Working Hours

1. Early Shift 9 am – 5 pm OR

2. Late Shift 1 pm – 9 pm

 

Part-time hours: 7 per week

 

Application Deadline: 2021/09/17

 

Expected Start Date: 2021/09/27

 

Job Types: Full-time, Part-time, Permanent

 

Salary: From R3,500.00 per month

 

Please Email your CV and a recent photo of yourself

 

COVID-19 considerations:
All staff members are required to wear a mask when working in-store.


APPLY HERE

RECEPTIONIST AND ADMINISTRATOR CAPE TOWN

RECEPTIONIST AND ADMINISTRATOR

  • R15,001 – R20,000 pm
  • Contract Intermediate position
  • Milnerton, Western Cape
  • Expires in 32 days
  • Job 2428009 – Ref KG

ABOUT THE POSITION

 

Is this you?
You’re used to being the first point of contact in an organization and understand just how important first impressions are! You communicate professionally and clearly and can deal with high volumes of calls. You have strong administration skills and are experienced in managing a reception area.

 

What you’ll be doing (and why you’ll enjoy it)
You’ll be responsible for the reception area and all income calls. You will be responsible for coordinating couriers and communication within the organization. You will deal with quotations for engineers, invoices, orders, and purchase notes from new and existing customers.

 

Where you’ll be doing it
Your new company is a well-established industrial automation organisation that has an impressive international reputation. You will be based in the office with a small, supportive team, who are passionate about what they do and do it well.

 

What you’ll need
A relevant degree or diploma, with 2-3 years’ experience within a similar role is essential. You must have previous experience using a cloud-based system and ideally have some experience on Pastel Partner or Xero and the ability to thrive in a busy, team environment. The ability to communicate in English and Afrikaans is essential.

 

What you’ll get
This diverse role will ensure that no day is the same. The role offers a great basic salary along with the potential to grow within the organization.

This is a 3-month initial contract, which may go permanently depending on performance and organization need. We do respond to every one! Just give us a few days to work through your application.

 

Desired Skills:

  • Reception

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Certificate
APPLY NOW

CALL CENTRE MANAGER CAPE TOWN

CALL CENTRE MANAGER AT MERCHANTS

 

  • Permanent Management position
  • Cape Town CBD, Western Cape
  • Job by Merchants SA
  • Expires in 24 days

 

Job Purpose

The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.

 

 

KEY PERFORMANCE AREAS

 

People Management

Leadership
Leads by example in living the values of the organization
Ensures the department is fully equipped to handle the workload and distribute workflow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters teamwork and co-operation amongst team members
Creates awareness of Merchant’s strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance, and relevant legislation

 

Attraction & Selection

Ensures appropriate staffing and action accordingly
Identifies need for the creation of the position and forward the recommendation to the direct manager and HR
Ensures appointments are in line with EE targets/strategy
Selects and places candidates in terms of agreed recruitment and selection process
Retention
Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching performance improvement, and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development plans
Career Pathing and Succession Planning
Identifies, manages, and develops talent

 

Performance Management

Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organizational and individual needs
Ensures bi-annual performance reviews take place with direct reports, identifies poor performance, and takes corrective action

 

Operations Management

Manages operational costs through effective resource management
Ensures that the required metrics and measures are in place and monitored to provide the management of the client SLA and contractual agreements.
Takes responsibility for the ongoing support of the operation to ensure sustained and profitable growth throughout the contractual lifecycle
Ensures all the necessary operational policies, procedures and processes are clearly documented, regularly reviewed, and cascaded throughout the operation Ensures the production of relevant, useful, and professional reports as required by the client in order to provide intelligence for operational improvements
Identifies areas of improvement in systems and processes that operate within the center and plan, designs, and implement activities within the business protocols
Assumes accountability in any projects undertaken by the business unit, ensuring that effective management occurs and deliverables are achieved in a timely and cost-effective manner
Ensures consistency and standardization with the client’s other operations

 

Client Engagement

Maintains positive client relationships and alerts management to operational delivery issues.
Provides effective operational client management and ensures that all client
engagements are managed professionally and ensure that these demonstrate the Merchants values at all times

 

Desired Skills:

  • Contact Center Management
  • Customer Service Operations

 

 

About The Employer:

Merchants is a leading BPO solution provider specializing in customer experience and customer interactions. We focus on people, process, es and technology to create exceptional customer experiences.

We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

 

Apply Now

CASHIER – CAPE TOWN

Cape Town City Centre, Western Cape
Start date: ASAP
8 hrs p/shift
Work schedule: 6 shifts per week
 TBC p/hour

Requirements
  • Matric
  • Experience: Cashier
  • English
  • Computer Skills
  • Basic numerical skills
  • Communication
Responsibilities
  • Customer engagement
  • Operate electronic equipment
  • Accurately and efficiently ring on registers and accurately maintain all payment measures. Being able to work at a fast pace without error and issue the right amount of change.
  • Ensure that each customer receives outstanding service by providing a friendly environment
  • which includes greeting and acknowledging every customer
  • maintaining outstanding standards and solid product knowledge.
  • Sufficient product and product code knowledge as well as maintaining an awareness of all promotions and advertisements.
  • Ensure that all money is accounted for. The need to balance tills on a daily basis.
  • The ability to order change before the change runs low and in the correct quantities.

Restaurant Support Assistant – Flexi/perm

Takealot a leading South African online retailer, is looking for a highly talented Restaurant Support Assistant Flexi/perm to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Restaurant Support Team Leader

Job Title:  Restaurant Support Assistant

Your responsibilities will include:

  • Providing first-level support to Mr D Food restaurant partners.
  • Assisting restaurants with:
    • Any Mr D Food restaurant device problems
    • Menu update requests,
    • Individual order related queries raised by customers or restaurants
    • Restaurant operations issues.
  • Logging Zendesk tickets and assigning them to the relevant departments for second-level support. This includes Finance, Operations, Device Support and Product. Respond back to restaurants with the resolution once ticket is resolved.
  • Monitoring the restaurant acceptance of food orders and contacting restaurants to ensure a high order acceptance percentage.
  • Monitoring the connectivity performance of restaurant devices, performing basic troubleshooting, and/or escalating bigger problems to the device management team.
  • Manually hiding and un-hiding menu items that are reported as out of stock.
  • Daily reporting on Restaurant support activities, device performance and restaurant acceptance ratios.
  • Logging of system errors and bugs as they arise.
  • Working closely with Food CSM to provide restaurant information to him for Food CS to resolve customer problems
  • Experience in supporting SAAS product beneficial.
  • Flexibility to work shifts – able to work rotational shifts, Public Holidays, weekends and flexible hours as required by the business operation

Attributes required:

  • Strong interpersonal skills and the ability to work as an effective team member
  • Able to communicate clearly and voice an opinion.
  • Self-directed.
  • A solutions-oriented, can-do attitude and high energy.
  • Process orientated.
  • Passion for customer service.
  • Passion for working in a start-up environment.
  • Competence in Excel and Word.
  • Comfortable and able to function in an ambiguous, fast paced, high-pressure environment, while maintaining high-quality outputs.
  • Good analytical and reporting skills.

Qualifications 

  • National Senior Certificate or Higher
  • Minimum of 6 -12 months call center environment or technical help desk experience

 

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.
  • We seek to Employ an Extra Ordinary Mind who:
  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed, and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY, and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

APPLY

Customer Service Manager – Mr D

Customer Service Manager –  Mr D Food 

takealot.com, a leading South African online retailer, is looking for a highly talented  Customer Service Manager to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great.

The position reports to the Customer Service Operations Manager 

Your responsibilities will include: 

  • Order Success Management: To ensure that the order success function is  executed to proactively reduce downstream pressure on the customer services  function and to provide support to the Takealot Delivery Team’s branch network
  • Customer Service Management: To ensure that the operational support functions – restaurant support and order success – are efficiently integrated into the overall customer services processes to best support a great customer experience.
  • Call Centre Leadership & Performance Management: To ensure that the  Operational Support environment is led from the front, that team leaders and agents feel supported, motivated and that a high-performance culture is developed by ensuring both that positive performance is appropriately recognized and that under-performance is not tolerated and managed.
  • Communication and Business Alignment: To ensure that the Operational  Support team is aligned with business goals and that the team is fully aware of their performance and updated on all relevant changes and initiatives. Additionally, the Operational Support team needs to ensure comprehensive incidence reporting to Mr D Food’s relevant operational stakeholders.
  • Operational Hygiene: To ensure that good operational hygiene is undertaken and that all admin is updated.
  • Analysis & Reporting: To make best used of available data and reporting to manage the team based on facts and evidence and to interpret reports to make sound decisions; to identify gaps in data and to proactively work towards  removing such gaps.
  • Regular Reporting: On agent Productivity, aggregate Department, your CS  Team Leaders Balanced scorecards and Inter-department Performance.
  • HR & Recruitment: To recruit appropriately skilled and mature staff and ensure  compliance with regulation and best practices in respect of IR/HR issues and admin.
  • Customer Services Representation: To act as the senior manager on duty within the customer services environment in the absence of the customer  services CSM.
  • Your performance will be measured by: Achievement against data-driven key performance metrics, inter alia: CSAT/NPS, productivity per agent, case documentation, your response time, and your achievement of specific goals &  projects set by the business. Your team, colleagues and other stakeholders will  also conduct 360 degree feedback and have a direct effect on your  performance.

Attributes Required: 

  • Able to build high-performance teams
  • Strong interpersonal skills and the ability to work as an effective team member  and leader of a large team
  • Able to communicate clearly and voice an opinion
  • Self-directed and process orientated
  • A solutions-oriented, can-do attitude and high energy
  • Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs
  • Excellent analytical and reporting skills

Qualifications and Experience: 

  • Bachelor’s degree
  • Minimum 4 years experience as a manager in a customer service environment
  • Experience in the redesign and implementation of new processes and best practices to improve customer satisfaction metrics.
  • Experience in working in an e-commerce or technology company is a plus

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class  customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical  and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

APPLY