Department Manager: Toys | Takealot

takealot.com, a leading South African online retailer, is looking for a highly talented Department Manager (Toys) to join our team in Cape Town.

We’re a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great!

The position reports to the Division Manager.

Your responsibilities will include:
  • Develop a comprehensive strategy/plan to drive growth across the department in sales, brands, suppliers, and new product listings
  • Plan to develop and drive growth across the department in sales, brands, suppliers, and new product listings
  • Drive innovation by sourcing and prioritizing new brands and suppliers according to this growth plan and in line with market trends and consumer demand
  • Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover, etc.)
  • Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
  • Develop a promotional program, source great deals, and manage site merchandising for the department
  • Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries, and resolving any customer complaints
  • Manage stock and availability (including replenishment orders, stock cover)
  • Deliver on the customer experience within the department (ensuring products are delivered on time, supplier terms are aligned, product quality is managed, etc.)
Attributes required:
  • Solutions-oriented, can-do attitude; self-motivated
  • Strong analytical and critical thinking, ability to use data to inform decisions, identify the root cause and resolve problem
  • Strong product and buying planning skills
  • Ability to manage priorities according to clear prioritization and structured planning
  • Ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a plus)
  • Comfortable with change and excellent team player
  • Passionate about the industry and the potential of e-commerce
  • Understanding of the key business drivers within the online retail
  • Entrepreneurial/commercial mindset
Qualifications and experience:
  • Bachelor’s degree (Business Science or Commerce degree preferable)
  • 5 years related retail / commerce / e-commerce experience
  • Strong commercial acumen
  • Existing industry networks are a significant plus
  • Proven track record of negotiation skills and strong relationship management
The Environment:
  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed, and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurialthrives under change and accepts it is a constant, and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY, and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Apply Here

Restaurant Support Assistant – Flexi/perm

Takealot a leading South African online retailer, is looking for a highly talented Restaurant Support Assistant Flexi/perm to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Restaurant Support Team Leader

Job Title:  Restaurant Support Assistant

Your responsibilities will include:

  • Providing first-level support to Mr D Food restaurant partners.
  • Assisting restaurants with:
    • Any Mr D Food restaurant device problems
    • Menu update requests,
    • Individual order related queries raised by customers or restaurants
    • Restaurant operations issues.
  • Logging Zendesk tickets and assigning them to the relevant departments for second-level support. This includes Finance, Operations, Device Support and Product. Respond back to restaurants with the resolution once ticket is resolved.
  • Monitoring the restaurant acceptance of food orders and contacting restaurants to ensure a high order acceptance percentage.
  • Monitoring the connectivity performance of restaurant devices, performing basic troubleshooting, and/or escalating bigger problems to the device management team.
  • Manually hiding and un-hiding menu items that are reported as out of stock.
  • Daily reporting on Restaurant support activities, device performance and restaurant acceptance ratios.
  • Logging of system errors and bugs as they arise.
  • Working closely with Food CSM to provide restaurant information to him for Food CS to resolve customer problems
  • Experience in supporting SAAS product beneficial.
  • Flexibility to work shifts – able to work rotational shifts, Public Holidays, weekends and flexible hours as required by the business operation

Attributes required:

  • Strong interpersonal skills and the ability to work as an effective team member
  • Able to communicate clearly and voice an opinion.
  • Self-directed.
  • A solutions-oriented, can-do attitude and high energy.
  • Process orientated.
  • Passion for customer service.
  • Passion for working in a start-up environment.
  • Competence in Excel and Word.
  • Comfortable and able to function in an ambiguous, fast paced, high-pressure environment, while maintaining high-quality outputs.
  • Good analytical and reporting skills.

Qualifications 

  • National Senior Certificate or Higher
  • Minimum of 6 -12 months call center environment or technical help desk experience

 

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.
  • We seek to Employ an Extra Ordinary Mind who:
  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed, and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY, and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

APPLY

Online Shopping Assistant Flexi – Perm

Online Shopping Assistant Flexi 

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant Flexi – Perm to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.

The position reports to the Customer Services Team Leader

Your responsibilities will include:

  • Delivering timely, accurate and professional customer service.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assisting with order success to limit food loss and enhance customer experience
  • Communicate with customers via phone and email.
  • Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
  • Prioritise and handle all emails and incoming calls in English.
  • Liaise between internal departments to solve customer queries.
  • Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided.
  • Take ownership of our customers and ensure that their needs are met as soon as possible.

Attributes required:

  • Customer-obsessed, able to create a positive customer experience for all contacts
  • Exceptional attention to detail
  • Excellent verbal and written communication skills
  • Solutions-oriented, can-do attitude and high energy
  • Strong analytical and critical thinking, using data to inform decisions
  • Ability to interview and interact professionally with internal and external clients
  • Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
  • Versatile and with the appetite to learn by doing

Qualifications and Experience:

  • Senior Certificate or Higher
  • Minimum of 6 – 12 months within the customer service environment
  • Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

 

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING 

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

APPLY 

 

Customer Service Manager – Mr D

Customer Service Manager –  Mr D Food 

takealot.com, a leading South African online retailer, is looking for a highly talented  Customer Service Manager to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great.

The position reports to the Customer Service Operations Manager 

Your responsibilities will include: 

  • Order Success Management: To ensure that the order success function is  executed to proactively reduce downstream pressure on the customer services  function and to provide support to the Takealot Delivery Team’s branch network
  • Customer Service Management: To ensure that the operational support functions – restaurant support and order success – are efficiently integrated into the overall customer services processes to best support a great customer experience.
  • Call Centre Leadership & Performance Management: To ensure that the  Operational Support environment is led from the front, that team leaders and agents feel supported, motivated and that a high-performance culture is developed by ensuring both that positive performance is appropriately recognized and that under-performance is not tolerated and managed.
  • Communication and Business Alignment: To ensure that the Operational  Support team is aligned with business goals and that the team is fully aware of their performance and updated on all relevant changes and initiatives. Additionally, the Operational Support team needs to ensure comprehensive incidence reporting to Mr D Food’s relevant operational stakeholders.
  • Operational Hygiene: To ensure that good operational hygiene is undertaken and that all admin is updated.
  • Analysis & Reporting: To make best used of available data and reporting to manage the team based on facts and evidence and to interpret reports to make sound decisions; to identify gaps in data and to proactively work towards  removing such gaps.
  • Regular Reporting: On agent Productivity, aggregate Department, your CS  Team Leaders Balanced scorecards and Inter-department Performance.
  • HR & Recruitment: To recruit appropriately skilled and mature staff and ensure  compliance with regulation and best practices in respect of IR/HR issues and admin.
  • Customer Services Representation: To act as the senior manager on duty within the customer services environment in the absence of the customer  services CSM.
  • Your performance will be measured by: Achievement against data-driven key performance metrics, inter alia: CSAT/NPS, productivity per agent, case documentation, your response time, and your achievement of specific goals &  projects set by the business. Your team, colleagues and other stakeholders will  also conduct 360 degree feedback and have a direct effect on your  performance.

Attributes Required: 

  • Able to build high-performance teams
  • Strong interpersonal skills and the ability to work as an effective team member  and leader of a large team
  • Able to communicate clearly and voice an opinion
  • Self-directed and process orientated
  • A solutions-oriented, can-do attitude and high energy
  • Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs
  • Excellent analytical and reporting skills

Qualifications and Experience: 

  • Bachelor’s degree
  • Minimum 4 years experience as a manager in a customer service environment
  • Experience in the redesign and implementation of new processes and best practices to improve customer satisfaction metrics.
  • Experience in working in an e-commerce or technology company is a plus

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class  customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical  and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

APPLY