Customer Services Agent | TFG

Customer Services Agent (108 Flexi)


Job details:
  • Division: TFG Financial Services
  • Province: Western Cape
  • Location: Cape Town North
  • Suburb:  (Parow)
  • Position Type: Full-Time
  • Job Function: Call Centre
  • Job ID: 6575
Position Description:

A Customer Services Agent (108 Flexi)

Challenging positions exist within the Customer Services Call Centre for service driven individuals to fulfill the roles of Call Centre Representatives


Your main responsibility would be to:
  • Answer all inquiries and requests from customers and stores accurately
  • Achieve productivity and quality standards in the department
  • Process all requests in line with operational procedures in the department
  • Respond to customer queries via email
  • Assist other internal stakeholders with customer queries


 As an ideal candidate you must:
  • Have a Matric Certificate
  • Have 1 year of proven Customer Services experience within a Call Centre Environment
  • Previous experience within Customer services is essential
  • Have a typing speed of 25 wpm.
  • Be familiar with MS Office
  • Have excellent communication skills, particularly in English
  • Be highly customer focused
  • Have outstanding listening skills
  • Have a high degree of stress tolerance
  • Have high energy levels
  • Be able to work flexible hours.
  • Reliable transport (public or private)
  • Be available to work public holidays and weekends
  • Must be available between 08h00 – 21h00 Monday – Sunday


Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.